Refund policy

At Bearkit, we stand behind the quality of our outdoor gear. We offer a 14-day return policy, which means you have 14 days after physically receiving your item to request a formal return.
1. Eligibility Criteria for Returns
To protect our business from fraudulent claims, we strictly enforce our return eligibility requirements. To be eligible for a return, your item must be in the exact same condition that you received it:
  • Unworn, clean, and completely unused (items tested outdoors or soiled on trails cannot be accepted).
  • All original product tags, documentation, and components must remain firmly attached.
  • The item must be sealed securely in its original product packaging.
  • You must provide the original digital receipt or proof of purchase matching your store account.
To initiate a formal return, you must first contact our support team at bearkit.support@gmail.com.
Please note that all authorized returns must be shipped strictly to our processing facility at the following address:
Newport, London
Important Note: Items sent back to us without first initiating an official return request via email will be automatically rejected, marked as abandoned, and will not be eligible for a refund. Customers are responsible for sourcing a tracked shipping method for returns, as we cannot issue refunds for items lost in transit back to our facility.
2. Damages, Defects, and Order Discrepancies
Please inspect your package immediately upon delivery. To prevent fraudulent claims regarding shipping damage or missing components, you must contact us at bearkit.support@gmail.com within 48 hours of carrier delivery confirmation if an item is defective, damaged, or if you received the wrong item.
When reporting damages, you are required to submit clear photographic or video evidence of the outer packaging and the defective item so our team can evaluate the issue and verify the carrier tracking data.
3. Non-Returnable Items & Final Sales
To protect our inventory integrity, certain types of items cannot be returned under any circumstances:
  • Custom products, special orders, or personalized gear variations.
  • Hazardous materials, flammable liquids, field gases, or fuel canisters.
  • Clearance items, items purchased using promotional sale codes, or digital gift cards (all such purchases are final).
4. Exchanges
The fastest and most secure way to ensure you get the gear layout you want is to return the item you currently have. Once your return is received, inspected, and formally accepted by our team, you can make a entirely separate, new purchase for the alternative item on our storefront.
5. European Union 14-Day Cooling-Off Period
Notwithstanding the terms outlined above, if your merchandise is being shipped directly into the European Union, you maintain the legal right to cancel or return your order within 14 days for any reason without dynamic justification. As stated above, the merchandise must remain in its original, pristine condition, unworn, unused, with all retail tags intact, and in its original packaging along with proof of purchase.


6. Inspection Process & Refund Issuance
Once your return package arrives at our facility, it will undergo a strict manual inspection to verify compliance with our eligibility guidelines. We will notify you via email once this evaluation is complete to confirm whether your refund request has been approved or denied.
If approved, the funds will be automatically initiated to your original payment method within 10 business days. Please note that payment processors, credit card institutions, and banking networks can require additional processing windows (often 3–5 business days) to clear and post the funds back to your account profile.
If more than 15 business days have passed since our support team formally approved your return and you have not received the credit, please contact us immediately at bearkit.support@gmail.com.